Plan Your Visit

Clear plastic bags up to 12 x 6 x 12 inches, one-gallon clear freezer bags, and small clutches up to 4.5 x 6.5 inches. Backpacks, fanny packs, and tinted, printed, or mesh bags stay home. Bags carrying medical or health items can be searched and tagged at the gate.

Umbrellas, chairs, coolers, outside food and drink, aerosol cans, fireworks, illegal drugs, non-clear bags, picnic baskets, laser pointers, noise makers, musical instruments, skateboards, motorized vehicles, drones, video cameras, weapons of any kind, and unapproved signs or artist gifts are prohibited. Other items that could endanger guests may also be refused at the gate.

Yes. Tickets and concessions are card only, which keeps every line moving.

Ticketmaster and the Mercedes-Benz Amphitheater Box Office are the only official sources. Tickets from anywhere else may not be honored at the gate.

Yes. Active-duty military members and veterans receive 10% off at the Mercedes-Benz Amphitheater Box Office with a valid military ID.

Pick up tickets during Box Office hours or on show day. Bring a photo ID that matches the name on the order.

No. Buy online through Ticketmaster or in person at the Mercedes-Benz Amphitheater Box Office. The Box Office is also open on event days as needed.

Events run rain or shine, although severe weather may postpone an event. Umbrellas are not allowed, so bring a poncho or rain jacket. Weather updates post to @MercedesBenzAmp on social media. The Mercedes-Benz Amphitheater is not a lightning-safe or tornado-safe facility.

Re-entry is generally not permitted. If you think you will need to step out, talk to Guest Services first. Exceptions are case by case.

Point-and-shoot cameras are allowed on an event-by-event basis when the artist approves. No removable lenses, no flash, and no video recording.

Strollers generally cannot come inside, and they cannot be kept at seats or in aisles. Stroller storage may be offered at certain events.

Pets are not permitted. Trained service animals are welcome, and no certification or special identification is required.

Smoking, vaping, and tobacco are limited to the designated areas at the top of sections 201 and 205.

Yes. Guardian Lockers are available to rent on site, so you can travel light and keep valuables secure during the show.

Near the main gate entrance on Jack Warner Parkway. Buses and limos use the circular driveway past the main gate.

No. Oversized vehicles, RVs, mobile homes, trailers, and overnight parking are prohibited. Motorcycles use regular vehicle parking spaces.

All guests go through security screening, including bag checks and magnetometers, before entering the venue. Arrive early and make sure your bag follows the clear bag policy.

Tuscaloosa Fire and Rescue Services provides emergency services for events. Ask the nearest event staff member for assistance.

The Mercedes-Benz Amphitheater is not responsible for lost or stolen tickets. Contact the original point of purchase. For Ticketmaster purchases, call 1-800-745-3000. For tickets purchased through the Mercedes-Benz Amphitheater Box Office, call 205-248-5280.

Call the Mercedes-Benz Amphitheater at 205-248-5280. Items turned in to lost and found are kept for one week after the event.

Yes, concessions run throughout the venue, cards only. Outside food and drink cannot come in.

Downtown Tuscaloosa has hotels within walking distance of the Mercedes-Benz Amphitheater. The venue's preferred hotel is Hotel Indigo at 111 Greensboro Avenue, 205-469-1660.